Last Updated: September 2026
At thegoodprepper.com (the "Website"), we are committed to providing reliable shipping and clear information about the delivery of physical products purchased through our offers.
Shipping charges, promotional free-shipping offers, processing times, and other shipping conditions may vary by product or package. Where a specific product or offer page provides different or more specific shipping terms, the terms presented with that offer will apply.
We use established shipping carriers and services based on factors such as the product ordered, package size and weight, delivery destination, fulfillment location, and carrier requirements.
Depending on the shipment, carriers may include USPS, UPS, FedEx, or another qualified transportation provider.
The carrier and shipping service used for a particular order may be selected by The Good Prepper or its fulfillment provider and may vary by product and destination.
Unless an offer expressly provides a carrier-selection option, placing an order does not guarantee shipment through a particular carrier or service.
Shipping and handling charges vary depending on the product, package, and promotional offer.
Some products or packages may qualify for free standard shipping, while others may include a stated shipping and handling charge.
The applicable shipping charge, if any, will be disclosed on the applicable offer page and/or during the ordering process before you complete your purchase.
For example, different package levels of the same product may have different shipping terms.
Free-shipping promotions apply only under the conditions stated with the applicable offer.
Unless the applicable offer expressly states otherwise, physical products offered through the Website are currently shipped only within the 48 contiguous United States.
For products subject to these restrictions, we do not currently ship to:
A valid physical street address is required.
Shipping availability may vary by product because of product size, weight, carrier requirements, lithium-battery transportation requirements, food-product requirements, or other shipping restrictions.
The shipping restrictions displayed on the applicable product or offer page at the time of purchase will control.
Estimated delivery times depend on the product, shipping service, fulfillment location, destination, and carrier.
Delivery estimates are provided for informational purposes and are not guaranteed arrival dates unless expressly identified as guaranteed.
Actual delivery may be affected by circumstances such as:
If a product or offer page provides a more specific delivery estimate, that estimate applies to qualifying orders placed under that offer.
Unless a product or offer page states a different processing period, physical orders are generally processed within 5 business days after successful payment.
Business days do not include weekends or U.S. federal holidays.
Processing may take longer because of:
If an applicable offer provides a more specific processing commitment, the product-specific commitment will apply.
Once an order has been processed and tracking information is available, a shipping confirmation or tracking notification may be sent to the email address associated with the order.
When tracking information is available, you may track your shipment using the tracking link provided in your shipping confirmation or carrier notification.
Tracking information may take some time to become active after a shipping label is created.
If you have questions about tracking or delivery, contact: [email protected]
Please include your order number whenever possible.
Some orders may be shipped in more than one package.
This may occur when:
Different packages may have separate tracking numbers and may arrive on different days.
Receiving one package does not necessarily mean that the remainder of your order is missing.
Certain products sold through the Website, including portable power stations and power banks, contain lithium or lithium iron phosphate (LiFePOâ‚„) batteries.
These products may be subject to special:
As a result, shipping options and eligible destinations may be more limited than for ordinary products.
Do not independently ship or return a lithium-battery product without first contacting Customer Support for appropriate instructions.
Large lithium-battery products may require specially authorized return transportation.
Customers are responsible for providing a complete and accurate shipping address.
Please carefully review your delivery information before completing your order.
If you discover an address error after placing an order, contact Customer Support as soon as possible.
We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to a carrier.
Where permitted by applicable law, additional carrier charges caused by an incorrect or incomplete customer-provided address may be the customer's responsibility.
We make reasonable efforts to ship orders within the processing period stated in the applicable offer or this Shipping Policy.
If we determine that we cannot ship an order within an applicable promised shipping period, we will provide notice and any delay, cancellation, or refund options required by applicable law.
Please inspect your shipment after delivery.
If the shipping carton or product appears damaged, please:
Please do not discard the damaged product or packaging until Customer Support provides instructions.
After reviewing the issue, we will provide an appropriate resolution in accordance with our applicable Refund & Return Policy and other product-specific terms.
If an order is missing an item, contains the wrong product, or appears to have been lost during shipment, contact Customer Support.
If carrier tracking shows a package as delivered but you cannot locate it, we recommend first:
If the package remains missing, contact us so we can assist with the appropriate investigation.
Please do not refuse delivery simply because you have decided to return a product.
Refused or undeliverable shipments may be routed differently by the carrier and may cause additional delays or transportation charges.
This is particularly important for products containing lithium batteries.
If you wish to return a product, please accept delivery and then follow the applicable authorized return procedure unless Customer Support instructs you otherwise.
Returns are governed by the applicable Refund & Return Policy.
Return-shipping responsibilities and procedures may vary depending on:
Do not send a product to our business mailing address or to the address on the original shipping label unless Customer Support specifically instructs you to do so.
Please contact Customer Support before returning a physical product.
If you have questions or concerns regarding shipping or delivery, please contact:
The Good Prepper Inc
Email: [email protected]